Shipping & Customer Service

Canadian Shipping

We ship all of our orders via Canada Post Expedited Parcel. A tracking number and $100 of insurance are included.

$0 – $98.99 $5.99 Flat Rate
$99 and up FREE SHIPPING

Please note that shipping rates are based on order totals after any coupons or discounts are applied.

*Some exceptions to flat rate or free shipping promotions may occur. Oversized or bulkier items may be subject to an additional overweight handling surcharge to cover the extra shipping fees. Any such additions will be noted on the product page and added to your order total prior to check-out.

Shipping to remote locations within Canada may also incur additional shipping charges beyond the rates detailed above. We will inform you of any extra charges prior to shipping, either on the invoice or via e-mail contact so that you may approve any shipping surcharges.

Local Pick-Up

We offer free local pick-up from our home office location in Saskatoon, SK. We are centrally located making this a quick and convenient option! Simply select ‘Local Pick-Up’ under shipping method and we will contact you to arrange a mutually convenient day and time for pick up.

International Shipping

Unfortunately we do not offer shipping to countries other than Canada at this time.

Shipping FAQs.

Q:When will my order be shipped?

A: Your order will be processed and shipped within 1-2 business days. We strive to ship orders the same day they are received whenever possible. We value speediness at New and Green. Orders that are placed on a weekend or holiday will ship on the next business day.

Q:When will I receive my order?

A: Canada Post aims to achieve the following delivery service standards:

To Canada:

Saskatchewan 1-3 days
Rest of Canada 2-7 days

*Please note that these timescales increase as the areas delivered to become more remote. Delivery time increases may range from 1 to 3 days.

Q: Can I track my order?

A: Yes, once your order has shipped, we will send you an e-mail with your Canada Post tracking number.

Q: Can I purchase a gift for someone and have it sent directly to them?

A: Yes, our system allows you to specify different billing and shipping addresses if desired.

A note on packaging…

At New and Green we like to re-use when we can! As a result, we may re-use boxes that we have on hand to ship your order. Please also note that we do not include a printed copy of your invoice with your shipment. However, if you require a printed copy, just let us know and we will include one with your order.

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